Privacy Policy of Maple Leaf Garden Works

Effective Date: June 29, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden Works (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information in connection with our gardening and related services in Canada. We are committed to handling personal information in a manner that is consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, relevant provincial privacy legislation.

Maple Leaf Garden Works
1425 Yonge Street, Toronto, ON M4T 1Y7, Canada
Email: [email protected]
Phone: +1 (416) 782-6394

2. Data Collection and Processing

We collect personal information that is reasonably necessary to provide our gardening services, manage customer relationships, operate our business, and comply with legal obligations. Depending on how you interact with us, we may collect the following categories of personal information:

• Identification and contact information: name, address, email address, telephone number, and preferred contact details.
• Service information: property details, garden preferences, service history, appointment details, quotes, invoices, and communications.
• Payment information: billing details and transaction records. Payment card information is typically processed by our payment service providers and is not stored by us unless necessary and permitted.
• Technical information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where applicable.
• Communication information: messages, inquiries, feedback, and records of calls, emails, or forms submitted to us.
• Optional information: photos, site notes, accessibility preferences, and other information you choose to provide to help us deliver services.

We generally collect personal information directly from you, but we may also receive information from authorized representatives, payment processors, service providers, or publicly available sources where permitted by law.

3. Purpose of Data Processing

We use personal information for the following purposes:

• to respond to inquiries and provide quotes;
• to schedule, deliver, and manage gardening services;
• to communicate about appointments, service updates, invoices, and customer support;
• to process payments and maintain accounting records;
• to personalize services based on your property and preferences;
• to maintain business records and improve our services;
• to detect, prevent, and address fraud, misuse, or security incidents;
• to comply with legal, regulatory, tax, and insurance obligations;
• to send administrative communications and, where permitted, marketing communications;
• to operate, secure, and improve our website and online services.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on your knowledge and consent for the collection, use, and disclosure of personal information, except where otherwise permitted or required by law. Depending on the circumstances, we may process personal information on one or more of the following bases:

• Consent: when you voluntarily provide information or agree to specific uses, such as receiving marketing communications.
• Contractual necessity: when processing is necessary to provide requested services, prepare quotes, or fulfill service agreements.
• Legitimate business purposes: for reasonable purposes related to operating our business, provided such use is appropriate and not overridden by your rights.
• Legal or regulatory obligations: where processing is required to comply with applicable laws, court orders, tax rules, or lawful requests.
• Protection of interests: where necessary to protect our rights, property, safety, or the safety of others.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information only as necessary and appropriate for the purposes described in this Privacy Policy, including with:

• Service providers: companies that assist with website hosting, IT support, email delivery, customer relationship management, scheduling, accounting, and payment processing.
• Professional advisors: lawyers, accountants, insurers, and other advisors who support our business operations.
• Subcontractors or field service partners: where needed to complete gardening services, deliveries, or related work.
• Authorities and regulators: where required by law or to respond to lawful requests, subpoenas, court orders, or investigations.
• Business transaction parties: in connection with a merger, reorganization, financing, sale of assets, or similar transaction, subject to appropriate confidentiality protections.

We require third parties to protect personal information and use it only for authorized purposes, subject to contractual and legal safeguards.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information.

7. Storage Duration

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting requirements, and to resolve disputes or enforce agreements.

• Customer and service records: retained for the duration of the relationship and for a reasonable period afterward.
• Financial and tax records: retained for the period required by applicable law.
• Marketing preferences: retained until you unsubscribe or withdraw consent, subject to recordkeeping requirements.
• Website and technical logs: retained for a limited period necessary for security, analytics, and troubleshooting.

When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable legal limitations, you may have the following rights regarding your personal information:

• Access: request confirmation of whether we hold personal information about you and obtain a copy of it.
• Rectification: request correction of inaccurate or incomplete personal information.
• Erasure: request deletion of personal information in appropriate circumstances, subject to legal retention obligations.
• Restriction: request that we limit the use or disclosure of your personal information in certain situations.
• Data portability: request a copy of certain information in a structured, commonly used format where applicable and legally available.
• Objection: object to certain uses of your personal information, including some marketing communications.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and as required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may affect our ability to provide certain services or communications.

To withdraw consent for marketing emails, you may use the unsubscribe link in the message or contact us directly.

10. Right to Complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue. You also have the right to file a complaint with the appropriate privacy regulator in Canada, including the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.

We will cooperate with any lawful investigation or complaint process and will take reasonable steps to address valid concerns.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These safeguards may include:

• restricted access to personal information on a need-to-know basis;
• password protection and access controls;
• secure storage and transmission methods where appropriate;
• staff awareness and confidentiality obligations;
• monitoring and maintenance of systems to help prevent security incidents.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Maple Leaf Garden Works
1425 Yonge Street, Toronto, ON M4T 1Y7, Canada
Email: [email protected]
Phone: +1 (416) 782-6394

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will post the updated policy on our website and revise the effective date above, and we may provide additional notice where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Maple Leaf Garden Works protects personal information.